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Terms & conditions

Elite Roofing & Carpentry Pty Ltd

These Terms and Conditions apply to all SMS/MMS messages sent and received as part of the messaging services provided by Elite Roofing and Carpentry Pty Ltd (“we”, “us”, “our”). By using or consenting to our messaging service, you agree to these terms.

Messaging Consent

You must expressly consent to receive messages from Elite Roofing and Carpentry Pty Ltd. Consent may be provided via our website forms, quote/booking forms, in-person or phone requests, or other documented interactions. Consent is not a condition of purchase.

Message Types and Frequency

Messages may include quotes, appointment updates, service alerts, reminders, emergency notices, and promotional offers relevant to roofing services. Frequency varies by interaction (e.g., 1–6 messages/month) and may increase during active jobs or emergencies.

Data Rates and Charges

Standard message and data rates may apply. Your carrier’s rates and fees are your responsibility. Service availability may vary by carrier and device.

Opt-Out Instructions

You can opt out at any time by replying STOP. You may also reply CANCEL, END, QUIT, or UNSUBSCRIBE. After you opt out, you will no longer receive SMS messages, except a final confirmation of your opt-out.

Privacy Policy

We handle your personal information in accordance with our Privacy Policy, which explains what we collect and how we use and protect it in connection with our messaging services. Please review the Privacy Policy on our website.

Message Delivery

We do not guarantee message delivery and are not responsible for delays or failures caused by network issues, handset limitations, carrier outages, or other factors outside our control. Carriers are not liable for delayed or undelivered messages.

User Obligations

You agree to use our messaging service lawfully and not to send, request, or encourage content that is illegal, abusive, harassing, or otherwise objectionable. If you change or deactivate your mobile number, you must promptly notify us to prevent messages from being sent to the wrong person.

Compliance with Laws

You agree that our messaging service will be used in compliance with applicable laws and guidelines (including privacy, spam, and telecommunications rules). Where applicable, we adhere to relevant carrier and industry policies.

Changes to Terms and Conditions

We may update these Terms & Conditions from time to time. We will post changes on our website and they will become effective upon posting unless otherwise stated.